AGI - American Gunsmithing Institute

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QUESTIONS ABOUT YOUR ORDER


Do I have to pay $7 s/h on each retail video? No, we discount shipping on multiple video orders. The new website calculates shipping based on weight and destination. In most cases, the actual shipping is less than listed in the catalog.


How do I know if my order went through? If your ordered online, you should receive an order confirmation by email. If you order by phone from one of our sales representatives, they will call or email you if for some reason an order did not process correctly.


I haven’t received my order yet. Can you help?  Certainly! Call our office Monday – Friday 8 am – 4 pm PST and 1-800-797-0867 ext. 123  or ask for customer service and we will gladly assist in tracking down your order.


 What do I do if my DVD isn’t playing right/freezing/skipping? All of our DVDs are guaranteed for up to one year. If you have a problem with any of our products, simply call us at 1-800-797-0867 and we will ship you a replacement. You might first attempt cleaning. Use a clean, soft terry cloth towel with mild hand soap, Wipe the disk in a circular motion not from center out. Dry and you may find it works as expected.


QUESTIONS ABOUT OUR RETAIL COURSES


Can I become certified by taking your retail courses? Answers vary. If you are intending to purchase all the videos in our Law Enforcement Armorer's Course, for example, as long as you buy the test separately you can obtain a Certification as a Law Enforcement Armorer once you complete the testing successfully. Otherwise you would need to purchase one of our certified professional courses in order to obtain a profession Gunsmithing certificate.


Are your Courses guaranteed? Yes! The American Gunsmithing Institute is proud to offer a 100%, "Bulletproof Guarantee." We are so sure of the quality of our Courses and products that you may return any item purchased directly from AGI for a full refund (less shipping) for up to one year after purchase date. The only question we will ask is: "How did we fail you?" Defective DVDs and videos will be replaced for up to 1 year.


What do the Armorer's Courses cover? AGI's Armorer's Courses teach you how to disassemble, maintain, repair and reassemble your choice of the 62 guns featured. These videos are packed with exclusive information and are equal to a complete Factory Armorer's Course! While our Disassembly/Reassembly Courses contain invaluable information, our Armorer's Courses contain so much more. Master Gunsmith and AGI Instructor Robert "Bob" Dunlap explains design and function using exclusive factory cutaway firearm models, giving you close-up details of the internal functions you would not otherwise be able to see. All AGI Armorer's Course DVDs include a FREE printable schematic!


What do the Disassembly/Reassembly Courses cover? AGI offers D/R Courses that clearly demonstrate the complete process of disassembly and reassembly step-by-step. The Courses use close-up views to provide comprehensive instruction. Each DVD Video Manual covers one specific model or family of firearms and is indexed to help the user quickly find the information that they are looking for. At the price of only $19.97 each (plus s/h), these video manuals are must have support information for anyone who owns one of these firearms.


Are your Instructors experienced in their fields? Absolutely. Master Gunsmith and AGI Senior Instructor Robert "Bob" Dunlap is a widely respected authority in the firearm industry and spent over 35 years as the senior instructor at Lassen College's internationally known Gunsmithing School.


Master Gunsmith Gene Shuey is a world class custom gun builder, former world class competitive shooter and current trainer specializing in 1911 and Glock pistols, IPSC limited and open class guns, and high-end custom rifles. Darrell Holland is a well known custom rifle builder, writer and lecturer who is always inventing new performance shooting products.


Ken Brooks is a graduate of the renowned Gunsmithing program at Lassen College and continues his journey by managing a very successful gunsmithing business, Pisco Gunsmithing.


T.R. Graham is a NRA Certified Pistol Instructor and is a known authority, author and Gunsmith specializing in Glocks and other handguns.


Master Armorer John Bush is an AGI Instructor and a consultant to manufacturers and importers of military firearms, and is certified as an Expert Witness in firearm cases.


Gene Kelly is the President of AGI and the Gun Club of America. He graduated from Lassen College's Gunsmithing program and worked as a Professional Gunsmith prior to founding AGI.


QUESTIONS ABOUT OUR CERTIFIED PROFESSIONAL COURSES


How much does your Professional Course cost? The answer can be found in our intro pack. We recommend to anyone considering our Professional Course that they get the Introduction to Gunsmithing Packet as this packet includes a video with a sample gunsmithing lesson. It also includes an Enrollment Form that lists the costs of each Course level available as well as the material covered in each level. Available in digital format or hard copy.


Is there a time limit to complete your course? No, our courses are self-paced. As you complete sections of the course and submit your tests, we provide certification of completion for that portion of the course.


How long does it take to ship me my Pro Course? You should receive your course in 7 to 10 business days.


Can I take your courses online? We currently offer the 1911 Pistolsmith, AR-15 Riflesmith and Glock Pistolsmith Certified courses online and plan to expand our selection of online material going into 2017 so call for further details. At this time all other courses are offered on DVD only.


Can I become certified by taking your retail courses? Answers vary. If you are intending to purchase all the videos in our Law Enforcement Armorer's Course, for example, as long as you buy the test separately you can obtain a Certification as a Law Enforcement Armorer once you complete the testing successfully. Otherwise you would need to purchase one of our certified professional courses in order to obtain a profession Gunsmithing certificate.


What does your Professional Gunsmithing Course Introductory Lesson cover? The Introductory Lesson is one hour and includes complete information on how to get started Gunsmithing. We also provide you with an actual lesson from the course. In that video lesson you learn how to insure reliable auto-pistol feeding and how to prevent jams, checking and adjusting "range" on Smith and Wesson revolvers, how a gas system works on a Colt AR-15, AR-7 trigger repairs, timing and understanding cartridge stops of a Remington 870 and much more! 


Does AGI offer other Certified Courses aside from the Professional Gunsmithing Course? Yes. We also offer a Certified Machine Shop Course, complete with Lathe, Mill and general Machine Shop instruction. Additionally AGI offers a Certified Welding Course and Certified Locksmithing, Plumbing and Electrical Courses.


Are you accredited? No. We chose not to be accredited for several reasons including allowing us to keep control of our programs and to keep administrated costs down. Those savings we can then pass on to you. In addition accredited courses have to offer job placement. As 97% of our students work for themselves, we do not offer that service. Accreditation also requires that courses are completed in a set period of time and this would restrict many of our students wanting to study at their own pace.


Where can I find information on how to qualify for VA–VOC Rehab help? Contact Veterans Affairs or your local Vocational Rehabilitation Office. They will tell you if you qualify for Vocational Rehabilitation assistance. For more information call 800 797-0867 and ask for Cheri.


QUESTIONS ABOUT THE GUN CLUB OF AMERICA


I need help updating my credit card or personal information associated with my GCA membership. You can access your own account information at the GCA website (www.gunclubofamerica.com). You will find a link there that gives you the ability to change your personal details, update your credit card used for your membership subscription, add a new credit card and more. There is also a link on the GCA home page to an easy-to-follow guide to making these changes.


You can also call the GCA hotline at 1-800-435-4262 and ask for the GCA Membership Coordinator, Celeste Chrest.


I am having trouble logging into the GCA website.  Call the GCA hotline at 1-800-435-4262 and the GCA Membership Coordinator, Celeste Chrest, will gladly help.